FAQs

Please read the following Frequently Asked Questions about Payments and Transfers:

How do I know my payment's set up?
Electronic payment is ideal for if you don't want to carry lots of cash around and then wait in long queues to pay your bills. You'll need to have Total Access with your Cashplus account, meaning we've been able to fully verify your identity and address. Remember to keep your account topped up with enough money to cover the cost of your payments.

How much does each payment cost?
The first three payments cost 99p. You can make a further 17 payments a month for FREE.

How long before a payment is due is the money taken from my account?
The money is taken from your account three business days before the payment due date.

Can I review my previous payments and transfers?
We've made it easy to keep track of your payments and transfers ? just login to the payments section of the Cashplus Members' Area and take a look at the ?Payment summary section'.

Can I change a standing order?
Yes, of course, but you should change or cancel the standing order no later than the business day before the money is due to leave your account.

Can I stop a payment?
You can cancel payments but you need to cancel no later than the business day before the money is due to leave your account. After this time the payment's taken and we can't stop or reclaim the payment for you.

Have any questions?
Contact Customer Services and we'll answer any questions about your Cashplus account that you may have.

Now that you've read what you need to know about electronic payments, sign up now and add this feature in the Members' Area. If you're not already a customer, apply now and then register in the Members' Area once you receive your card.