Terms of use
Who can use this service?
Electronic payment is ideal for if you don't want to carry lots of cash around and then wait in long queues to pay your bills. You'll need to have Total Access with your Cashplus account, meaning we've been able to fully verify your identity and address. Remember to keep your account topped up with enough money to cover the cost of your payments.
Setting up your payments
We can make up to 20 payments for you each month, so long as they are:
Payments you make more than once, where the amount and date is always the same or Single payments of up to £5,000 ? if there's enough money in your account and?
?no more than a total of £5,000 each month
A request to set up a payment must be made by at least four business days before the payment is due (for example, if you'd like to make your payment on Thursday 5th of a month, you need to make your request no later than 12pm of Monday 2nd of that month ? we'll confirm the date your payment will be made when you set it up). You can set up payments 24/7, 7 days a week via the Members' Area.
Is the service free?
You can arrange up to 20 payments to be made each month, the first 3 will cost you 99p and then the rest are FREE.
Confirmation of payment setup
We'll send you a message either by email, Members' Area or text, depending on the method you chose for us to stay in touch when you registered.
Changing a payment
If your payment details are incorrect please amend in the Members' Area no later than the business day before the money is due to leave your account.
Once money has been deducted from your account, a payment can't be cancelled.
What you need to remember?
Please make sure you have enough money in your account at least four business days before the payment is due. This is because three business days before your payment is due we'll deduct the money to process your payment on time.
If we can't make a payment as there is not enough money in your account on that day we can't try again in that month on another day, but we'll try again on the next scheduled date.
If more than one payment is to be made on the same day and there is not enough money to make all the payments, we'll try to make the payment with the highest value first. We'll make as many payments as possible with the money you have available. Please check the Members' Area to see which payments have been made.
The most important thing to note is:
If we make a payment based on incorrect details you provided, you'll need to resolve the issue with the person who received the payment. This means we will be unable to assist you with retrieving payments created by you to the wrong payee.
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